At Serena Blake, we take the privacy of our users very seriously. This policy describes how we collect, use, and protect your personal information.
1. Information We Collect
We collect the following personal information:
- Registration Information: When you create an account, we collect your name, email, date of birth, gender, dating preferences, and interests.
- Profile and Photos: The information you provide in your profile, including the photos you upload.
- Location: With your consent, we collect location data to show you nearby profiles and enhance the local dating experience.
- Device Information: Details such as device model, operating system, unique device identifiers, and network information.
- In-App Activity: How you interact with other users, your preferences, messages, and use of features.
2. How We Use Your Information
We use the collected information to:
- Create and manage your account
- Personalize the experience and provide you with compatible profile suggestions
- Process your subscriptions and payments
- Send you notifications, updates, and promotional materials
- Analyze usage patterns to improve our services and features
- Prevent fraudulent activities and ensure platform security
- Comply with legal obligations and resolve disputes
3. Information Sharing
We do not sell your personal information to third parties. However, we may share certain information in the following circumstances:
- With Other Users: Profile information and interactions within the app are visible to other users according to your privacy settings.
- Service Providers: We work with third parties who help us provide our services (payment processing, hosting, analytics, etc.).
- Legal Requirements: When necessary to comply with the law, legal processes, or governmental requests.
- Protection of Rights: To protect the rights, privacy, safety, or property of Serena Blake, our users, or others.
- Corporate Changes: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Security
We implement technical and organizational measures to protect your information against unauthorized access, loss, or alteration. These measures include:
- Encryption of sensitive data
- Strict access controls for our employees
- Continuous monitoring to detect vulnerabilities
- Regular security and privacy assessments
However, no system is completely secure, and we cannot guarantee the absolute security of your information.
5. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access your personal information
- Correct inaccurate data
- Delete your information
- Restrict or object to data processing
- Request data portability
- Withdraw your consent at any time
To exercise these rights, contact our privacy team via the contact form on our website or by sending an email to privacy@serenablake.com.
6. Data Retention
We retain your information as long as you have an active account or as needed to provide you with services. You can request the deletion of your account at any time, after which we will delete or anonymize your personal information, unless retention is necessary for legal reasons.
7. International Transfers
We may transfer and store your information in countries other than your own, where different data protection laws may apply. When we transfer data outside the EU or EEA, we implement appropriate safeguards in accordanceance with GDPR.
8. Children's Privacy
Our services are intended for individuals over 18 years of age. We do not knowingly collect information from minors. If we discover that a minor has provided us with personal information, we will delete it immediately.
9. Changes to This Policy
We may update this policy occasionally. We will notify you of any material changes through the app or via email. We recommend reviewing this policy periodically to stay informed about our privacy practices.
10. Contact
If you have questions or concerns about this policy or our privacy practices, contact us at:
Email: privacy@serenablake.com
Address: Calle Ejemplo 123, 28001 Madrid, Spain